Our Shop Policies & Shipping Services
Payment & Fulfillment
Once payment has been received your order will be posted within 3 - 5 business days at the latest, but we usually post earlier than this.
Packaging & Postage Costs
The total P & P costs for your order will depend on the quantity, size and weight of the items you purchase - the specifications are mentioned on each item's page.
Once payment has been received your order will be posted within 3 - 5 business days at the latest, but we usually post earlier than this.
Packaging & Postage Costs
The total P & P costs for your order will depend on the quantity, size and weight of the items you purchase - the specifications are mentioned on each item's page.
- Prints of all sizes (A5, A4 & A3) will be sent in a plastic sleeve inside a rigid cardboard mailer/envelope.
- Playing cards will be sent in a bubble-wrap mailer, or a small box.
- Tote bags will be posted in a bubble-wrap mailer.
- Combination orders will be wrapped according to how we best think will protect the items ensuring they reach you in perfect condition.
- There are no prices on any of our products, and orders come with a thank you note and business card.
Please note - we appreciate that the Australian postal system is expensive, we will do our best at all times to get the best price for the delivery of your item(s).
Unless you contact us to arrange shipping upgrades - all items will be posted by Economy Air Mail via Australia Post:
Domestic Buyers:
* 2 - 6 business days is estimated for delivery of small paper goods (greeting cards, bookmarks & A5 prints).
* 5 - 6 business days is estimated for delivery of packages and boxes (playing cards, tote bags, A4 & A3 prints).
International Buyers:
* 8 - 10 business days is estimated for delivery of small paper goods ( greeting cards, bookmarks & A5 prints).
* 8 - 10 business days is estimated for delivery of packages and boxes ( playing cards, tote bags, A4 & A3 prints).
* Please note that some countries have charges/import taxes - please check with your country's customs office in case any apply to you; these duties are not associated with our shipping costs.
If you are interested in shipping upgrades, insurance or tracking please contact us via email ( hello@erlenmeyer.com.au ) and we can discuss your requirements and work out additional payments together. Alternatively please add a note to your order at check out specifying your requirements - we can request additional payment for shipping via the website to your email address.
If you'd like more specific information you are welcome to use the Australia Post online calculator, here is the link posting from metro Sydney 2000:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
We will try our absolute best to make sure that you are happy with your order and that it gets delivered to you safely. Please contact us if you are not completely satisfied with your purchase.
Erlenmeyer does not take responsibility for items lost in the mail. If your order doesn't arrive please contact us and we will work something out together.
Thank you!
Thank you!